Getting Started and Account Management

Set up your Rekaz account and manage branches, employees, permissions, and plans.

Getting Started, Account, and Login

• How do I log in to my Rekaz account? The supplied current Rekaz interface does not show the login page, email or password fields, or a Login control, so the sign-in process cannot be verified from
• How do I complete my business information in Rekaz? Complete Rekaz account verification by choosing the correct business type, entering and uploading the matching business and owner documents, adding the Saudi ba
• What can I do in Rekaz? Rekaz is an operations platform for service businesses that helps you manage the customer journey from booking through payment and follow-up.
• How do I change the primary account email address in Rekaz? Request a change to the primary Rekaz account email through Rekaz support when no verified self-service primary-email editor is available.
• How do public articles work in Rekaz? The current Rekaz interface evidence does not show a public-article or Help Center feature. It shows settings for your public website’s appearance and website U
• How do I reset my password in Rekaz? Reset your Rekaz password by requesting a reset link from the sign-in page.

Rekaz Plans, Billing, and Add-ons

• How do I cancel my Rekaz subscription? Review the current subscription in My Plan and contact Rekaz support when no cancellation control is available; do not delete business or customer data to cance
• How do I request a Rekaz subscription fee refund? The current Rekaz interface does not show a self-service option to request a refund for a Rekaz subscription fee. You can review your previous subscriptions and
• How do I view Rekaz subscription prices? View the current Rekaz subscription prices and switch between Monthly and Yearly billing before comparing plans.
• How do I choose a plan in Rekaz? Choose a Rekaz plan from My Plan, review its optional add-ons, and continue to the secure payment page without submitting a charge until the order is verified.
• How many service providers can I add to my plan in Rekaz? Check how many service providers a Rekaz plan supports by opening the current plan comparison and reading its Beauty Expert feature.
• How do I check my reservation limit in Rekaz? Check the reservation limit for a Rekaz plan by opening the plan comparison and reading the Reservations feature on the relevant plan card.
• How do I renew my Rekaz subscription? Use My Plan to review the current Rekaz subscription. When the account shows No Active Subscription, purchase a plan through View Plans; an active account may s
• How do I get my Rekaz subscription invoice? Check Subscription History in My Plan for previous Rekaz subscriptions and invoices; contact support if the expected invoice is not available.
• Does my Rekaz plan support customer subscriptions? Check the Subscriptions row on the current Packages page. The inclusion or exclusion indicator on each package card shows whether customer subscriptions are sup
• How do I choose the right Rekaz plan for my business? Compare the current Rekaz plan cards, including team and branch limits and available features, to choose a plan based on your business needs.
• How do I check my current subscription status in Rekaz? Check the current Rekaz subscription status from Settings > My Plan and distinguish an active plan from an account that has no active subscription.
• How many branches can I add to my Rekaz plan? Compare the Number of Branches included in each current Rekaz plan and the price of Additional Branches before subscribing.
• How do I compare Rekaz plans? Compare the current Rekaz plans, billing periods, prices, features, limits, and optional add-ons from My Plan.

Branches, Employees, and Permissions

• How do I choose which notifications the Admin receives in Rekaz? Open Push Notification Settings from Rekaz Settings. If the page does not display administrator or provider controls, contact support instead of assuming notifi
• How do I delete a branch in Rekaz? Delete a branch from the Branches page by using Actions, then confirm the deletion.
• How do I manage employee permissions in Rekaz? Control employee permissions in Rekaz with roles: create a role, assign users, choose the minimum permission groups and actions required, select Create, and reo
• How do I set cashier permissions in Rekaz? Set cashier access in Rekaz by creating a custom role, assigning cashier users, opening Payments, enabling only the required invoice actions, and selecting Crea
• How do I add a new branch in Rekaz? Create a new branch from Settings, enter its name, optionally select its location on the map, and save it.
• How do I edit a branch name or location in Rekaz? Open the branch you want to update, change its Branch Name or map location, then review the changes and select Save when ready.
• How do I add a new employee in Rekaz? Add an employee in Rekaz from Employees by entering the employee's sign-in information, assigning optional roles, choosing Beauty Expert and branch access, sele
• How do I edit employee information in Rekaz? The supplied current Rekaz interface does not show an option to edit existing employee information. It shows the Employees page and an Add New Employee action o
• Why can’t I disable an employee account without deleting data in Rekaz? You can’t disable an employee account without deleting data in Rekaz because the current verified employee interface does not show a separate Disable account or
• How do I give a manager different permissions from an employee in Rekaz? Create a separate manager role, assign the manager’s user account, and choose only the Permissions and Actions needed for that role.
• How do I assign a service provider to a branch in Rekaz? Set a service provider’s Branch Availability from their profile in Rekaz. If you do not select a branch, the provider is available in all branches.
• What is the difference between an employee and a Service Provider in Rekaz? Employees have their own sign-in accounts and access permissions. Link an employee to a default Service Provider only if they also deliver services.
• How do I remove or permanently deactivate a staff member in Rekaz? Rekaz currently does not show a Delete option in staff Actions. You can edit the staff member, then contact Rekaz support to request deletion or permanent deact