Security and Troubleshooting

Privacy, policies, and documented solutions for common issues in Rekaz.

Common Issue Troubleshooting

Why is a service provider unavailable in Rekaz? A service provider can be unavailable in Rekaz when their booking capacity is reached, a buffer period applies after a reservation, or their branch or service-a
How do I reset my Rekaz password if I can’t sign in? The supplied current Rekaz interface evidence does not show a sign-in page, a password-reset option, or a way to request a password-reset link.
Why is my gift order invalid in Rekaz? A gift order may appear invalid when its underlying service is not configured as giftable. The current Rekaz interface only evidences checking giftable-service
How do I check a package usage that was not deducted correctly in Rekaz? To check a package usage that was not deducted correctly in Rekaz, open the customer package, compare its Usages, remaining balance, and maximum limit, then rev
Why were Loyalty Points or Loyalty Stamps not added in Rekaz? The current Rekaz interface does not show why Loyalty Points or Loyalty Stamps were not added, or provide a way to add missed rewards. It only shows the Loyalty
How do I check a delayed bank transfer in Rekaz? To check a delayed bank transfer in Rekaz, open Deposits history and review the listed Settlement Date and Net amount for the relevant settlement. The current i
Why Isn’t My Reservation Confirmed, or Why Haven’t I Received a Confirmation Message in Rekaz? Rekaz currently shows a reservation confirmation dialog with a Confirm Reservation action, but the available interface does not show confirmation-message delive
Why can’t a customer complete a reservation on my website in Rekaz? A customer may be unable to complete a website reservation when checkout custom fields or the reservation service’s visible booking period and slot capacity do
Why is a Rekaz page slow or stuck, and what should I do? Refresh the affected Rekaz page and check whether other sections are working before you repeat the action. If an option is missing or the status is different, c
Why does Rekaz say my mobile number is incorrect? If Rekaz says a mobile number is incorrect, check the country code and number format, and make sure it is the user’s own number.
Why was my invoice not issued in Rekaz? If an order is marked “Invoice not issued,” Rekaz has not recorded an issued invoice for that order. The current interface lets you verify that status and revie
Why won’t my booking website open in Rekaz? Review your saved website settings, check the design and preview, save only correct changes, then test the booking link outside your admin session.
How do I fix a website design that is missing or not appearing in Rekaz? Check the saved website design in Rekaz by opening Website Options, reviewing the Preview, saving your changes, and testing the published site outside your admi
Why is my coupon code not working in Rekaz? Test the coupon in Edit Order, then use Preview to check whether the discount appears before you save any changes.
How do I find a missing expense in Rekaz? Open Expense Reports in Rekaz, adjust the date range and branch, and then look for the correct expense record.
Why won’t my report open or export in Rekaz? Find the correct report, use a shorter period for large reports, and retry Export to Excel after the report has loaded.
Why is my payment link not working in Rekaz? Troubleshoot a Rekaz payment link by checking the order's Pending Payment status and Remaining Amount, verifying Rekaz Pay activation, and copying a fresh full
Why is my reservation not showing in Rekaz? Open the Calendar, check the Filter and displayed week, then confirm that the reservation was created for the correct Service and Time Slot.

Security, Privacy, and Policies