Add a customer location when creating a booking in Rekaz

Open Reservations, select Create Reservation and choose the service. During Scheduling, select Choose location under Service location (optional). Search for the address, select the correct result and Continue. Review the provider and appointment after setting the location, then finish saving the booking. The saved Reservation Information shows Customer Location and a Google Maps link.

The pictures use Kingdom Centre in Riyadh, a public landmark, to demonstrate location selection. For an actual booking, use the location supplied by your customer. The example service قص lasts 20 minutes, on September 16, 2026 from 3:00 to 3:20 PM. It was saved with Pay Later without recording collection.

Before you start

Reservations → Create Reservation → select an appointment-based service.

• A staff account that can create reservations and access the required branch, service and customer.

• An accurate location from the customer. Confirm the city, district, building or arrival point, especially when a place name occurs in multiple cities.

• These steps apply to the booking flow showing Service location (optional) during Scheduling. If it is missing, check the service type and options with your account administrator or Rekaz support.

• Know the order’s actual payment arrangement. This example uses Pay Later; do not select Cash or Point of Sales merely to save a location if no money was received.

1. Start a booking and choose the service

Open Reservations and select Create Reservation. Choose the branch, use Search for service... and select the service’s price and duration if options appear. The example uses قص at 50 SAR for 20 minutes.

2. Open the customer-location map

During Scheduling, select Choose location under Service location (optional). The explanation says adding a location automatically matches an available provider serving it.

3. Search the address and verify the pin

Enter the place in Search for a place or address, then choose the result matching the city and street. Wait for the map to update, check the pin and select Continue. The example uses Kingdom Centre in Riyadh.

4. Review location, time and assigned provider

Check the place name or coordinates and Assigned provider. Select the required day and time in Choose Time, then review the summary. To correct the point, use Change location and review the provider and appointment again afterwards.

5. Add the customer and review checkout

Select Add Customer, find the correct customer profile and select it. Select Add for the service, then Payment. Review the appointment and amount. Choose Pay Later if you are saving without recording collection now.

6. Save and wait for success

Review any applicable discount, then select Confirm Reservation. Wait for Reservation Created Successfully and select Go to Order. Confirming the map alone does not finish saving the booking.

7. Check the saved reservation’s location

Open the service details in the order, then Reservation Information. Scroll to Customer Location and check the place name and Google Maps link. Also review the appointment, reservation status and payment state. The example retains Kingdom Centre as its saved location.

Result

The saved reservation contains the selected place and map link, with the appointment, provider and payment state checked separately.

Location is optional in this flow: you can select a time and provider without it. For a service at the customer’s premises, enter the location before approving the appointment so you can review location-based assignment and availability.

This is the place where the customer will receive the service, not the branch address or provider’s base. Do not use the staff device’s location when the customer is elsewhere. The public landmark in the pictures is an example, not a substitute for the real service address.

Typing in search is not enough. Select the correct result, wait for the map and place name to update, then check the pin before Continue. If results are similar, confirm the city and street with the customer.

Selecting a location can reassign the provider and change available times according to coverage and schedules. Review Assigned provider and the appointment after selection and after Change location. Do not rely on the provider or time shown beforehand.

If no suitable appointment appears, check the location, branch, service, day and providers’ service-area settings. Do not select a false customer location simply to display a slot. Permission to override scheduling does not establish that a provider covers the address.

The scheduling screen can display a place name or coordinates after returning from the map. Check the pin and saved link to verify the point; a short label alone does not prove that the correct building or entrance was selected.

Service location (optional) is different from a custom service question whose answer type is a map location. A question answer belongs to the service’s answers; do not assume it performs the location field’s provider-assignment role. Use the field shown in this procedure when available.

Hiding a question from a website form does not establish that its answer is private across every order page. Enter only the details needed to deliver the service, and review who can access the location and where it will appear.

Continue applies the map selection inside booking configuration; Add places the service in the summary. The reservation is only created after completing payment or the Pay Later confirmation and receiving the success message.

This example became Pending with a Pending Payment order even though the save button is called Confirm Reservation. Saving a location does not prove payment or service completion; check the actual statuses.

A saved map link does not prove that a WhatsApp message was sent or delivered to the provider. If a notification is needed, review provider notification settings, contact information and the intended channel separately.

If the save result is unclear, search Reservations for the customer and appointment before creating another booking. Open the correct reservation’s details and check the location; seeing the customer name in the list is insufficient.