Rekaz Loyalty: points earning and reward fields

Set how many points customers earn, then define the rewards they can redeem. Each reward type has different inputs.

Loyalty Program → Convert to points → Rewards & earn rate

Earn Rate

The earning rate controls how quickly customers collect points: it is the number of points earned for each 1 unit of the currency shown on the page. It does not set the cash value of a point. You define what points can buy separately in the reward catalog.

Choose the rate together with the points cost of your rewards. Raising the rate while leaving reward costs unchanged makes those rewards quicker to reach. Raising both by the same proportion changes the numbers customers see without changing the spending needed to reach a reward through this earning rule.

The field accepts whole numbers from 1 to 1000. Check the displayed value after leaving the field because out-of-range values are adjusted. In this conversion wizard, reviewing the earning rate is part of setup; completing the permanent conversion is a separate final action.

Points earn rate and redemption catalog

Add Option

Use Add Option to create a reward that customers can redeem with points. Give it a name, a points cost and a benefit. At least one reward is needed before activating points.

Adding a reward successfully saves it to the reward catalog. This is a separate action from completing the conversion of the loyalty program, so leaving the conversion wizard does not undo a reward you already added.

Name

Give the reward a name that describes the benefit, such as 10% off your next order. A name is required. Check that it still describes the reward after you change its type or amount.

The text you enter is not translated automatically when you switch the platform language. Choose wording suitable for the people who will read it.

Points Cost

Points Cost is the number of points the customer needs to redeem this particular reward. It is not the discount amount. A reward can cost 100 points and give a discount of 5 currency units; these are two different settings.

To judge whether the reward is easy or difficult to reach, compare its points cost with the earning rate. Dividing the cost by that rate gives the spending needed to earn those points through this rule alone. This comparison does not include points from other sources or manual balance adjustments.

Enter a positive whole number no higher than 1,000,000. The cost must also be at least the current earning rate. Meeting those limits only makes the setting valid; it does not tell you whether the reward is appropriate for your business.

Suppose the rate is 10 points per 1 SAR and a reward costs 1,000 points. Earning those points through this rule requires 100 SAR of spending that earns points. If you raise the rate to 20 but keep the reward at 1,000 points, the corresponding spending falls to 50 SAR. This illustrates the relationship between the two fields; it is not a recommended reward price.

Reward Type

Choose the type according to what you want to give the customer. Percentage Discount defines a percentage, Fixed Amount Off defines a money amount, and Free Item identifies a particular service or item. Your selection determines which additional field you must complete.

Think about the benefit separately from how many points it costs. A percentage and a fixed amount may have the same numerical value but produce different discounts. After changing the type, check the newly displayed benefit field before saving; the points cost alone does not describe the reward.

Percentage (%)

Enter the percentage for a Percentage Discount reward, from 1 to 100. For example, 10 means 10%, not 10 currency units. A value outside that range produces a validation message.

A percentage describes a proportion of the amount to which the discount applies. Its money value therefore differs with that amount. If your intention is always to define a specific money amount, review Fixed Amount Off instead.

Reward name, points cost and percentage validation

Amount (SAR)

Enter the monetary benefit of a Fixed Amount Off reward in the currency displayed beside the field. The minimum is 1. This value describes the discount, while Points Cost describes what the customer needs to redeem it.

Review both numbers before saving. Increasing the amount makes the benefit larger; increasing the points cost makes more points necessary to obtain it. Changing one does not automatically express your intention for the other.

Fixed-amount reward input

Free Item / Select free services

For a Free Item reward, select the specific service or item the customer receives. Open the selector and search if needed, then check the complete service and price-option label.

A service can have several options with similar names. Choose the one you actually intend to offer, rather than relying on the service name alone. This selection is required for this reward type; Points Cost still controls how many points the customer needs.

Free-item reward selection

Edit / Save

Open Edit to change a saved reward, then select Save. Review its name, points cost and benefit together. Changing a discount from 10% to 15%, for example, changes the benefit; retaining the same points cost is a separate decision you should make deliberately.

Cancel / close editor

Cancel or close the reward editor to discard its unsaved changes. This does not remove a reward that you previously added successfully to the catalog.

Delete reward

Use the delete control for a reward you want to remove from the available catalog. You cannot delete the last remaining reward: the disabled control explains that at least one must remain. If you are replacing that reward, prepare the replacement first.

Next

Review any open reward form before selecting Next. A valid open reward can be saved as you continue, while invalid fields prevent progression. Cancel an unwanted reward form first so that continuing does not save something you were only trying out.

Once the reward requirement is satisfied, Next takes you to Wallet design. It does not perform the final conversion.