Give a package customer an extra free session in Rekaz

Create an ordinary, separate reservation for the service, apply a manual 100% discount and verify that Amount due is zero. This creates a free appointment; it does not add a visit to the purchased package balance. The customer package edit form provides dates and branch controls, with no field for increasing the visit quantity.

Use this path for a goodwill or replacement session for one customer. The example service normally costs 50 SAR: a 50 SAR discount leaves a zero-total order with no collection. There is no need to change the service’s catalogue price or create a general coupon. Include only the complimentary session in this order so the discount does not cover unrelated services you intend to charge for.

Before you start

Start from the customer profile after deciding which service and appointment to provide free of charge.

You need access to create reservations and apply manual discounts. Match the customer, service, branch, date, time and specialist before confirming.
Check the customer’s package and remaining visits first. For an extra session beyond their entitlement, do not enable Use Package: that spends an available visit rather than granting one.
Confirm the complimentary session internally. A discount on a new reservation does not refund an earlier payment; treat any refund as a separate operation.

1. Select the service from the customer profile

Under Customers, find and open the customer, then select Create Reservation. In Select Service, search for the ordinary service and select the branch. The example uses قص at 50 SAR.

2. Schedule without spending a package visit

In Configure Service, choose the date, time and specialist. Review Quantity and Unit Price, leaving Use Package off if it appears. Select Add, then Payment after the service is in the cart.

Schedule without spending a package visit — Choose appointment date time then Add

3. Apply a full manual discount

Select Add Discount, then Manual discount. Choose Percentage, enter 100 using the keypad and select Apply Discount. Check the percent sign; do not use Fixed Amount for this method.

Apply a full manual discount — Percentage 100 and Apply Discount

4. Verify that nothing is due

Review Original Total, Discount and Total, then Amount due. The example shows 50 SAR, a 50 SAR discount and a zero total. Review Additional Fees and Selected services before proceeding.

Verify that nothing is due — Original Total 50 Discount 50 Total and Amount due zero

5. Create the booking without payment

After verifying zero, select Pay Later; scroll to the top of the payment choices if needed. If the Pay Later window asks whether to add a discount, the full discount is already applied: select Confirm Reservation. If the Confirm Reservation message instead states that the total is zero and no payment will be taken, select Create Reservation. Read the window shown and submit once.

Create the booking without payment — Confirm Reservation creates without taking payment

6. Check the saved order

On the success screen, select Go to Order. In Order details, scroll to Order totals and Payment. Verify zero Total price including Vat, zero Paid Amount and Remaining Amount, and no payment transactions. Return to the customer profile to check the appointment and reservation status.

Check the saved order — Zero order total and no payment transactions

Result

A separate reservation appears in the customer profile, with zero order total, zero paid and remaining amounts, and no new payment transactions.

Add usage in a package’s Actions menu opens a package booking flow. It is not a control for increasing the visit balance. Changing package dates also does not add visits.

Explicitly select Percentage before entering 100. Fixed Amount means a currency amount, not a percentage. In the example,100% of 50 SAR is a 50 SAR discount.

This is an order discount. Keep this order limited to the complimentary appointment and check Selected services and Quantity before confirming. Use a separate order for services that remain chargeable.

If Use Package appears, leave it off for this additional free session. A standalone complimentary booking neither adds to nor spends the package balance. An Included in Package badge alone does not establish that coverage was applied.

Review Additional Fees and selected add-ons, then check Amount due. Entering 100% alone is not proof that every amount is zero. If a balance remains, review the items, fees and the agreed complimentary scope before creating the reservation.

Prices can change when you edit the service, quantity or appointment. Recheck the discount and final total after any edit and before confirming.

Pay Later without a discount does not make an appointment free; it leaves an amount due. Verify zero first. You may see a prompt offering a discount before confirmation, or a zero-total confirmation. Do not add another discount when the full discount is already applied.

A zero-total order may show Paid while its reservation shows Pending. The order status does not prove cash collection or determine the appointment status. Review both records separately.

Order details may display pre-tax figures:43.48 for the price and 43.48 for the discount, compared with 50 before discount at checkout. Check Total price including Vat: the example is zero, with zero VAT amount.

If the reservation does not appear immediately, check the customer profile and appointment time before creating another. Keep the reservation and order numbers for follow-up. For several extra sessions, create and check each appointment separately to avoid duplicates.

Do not change a shared package definition to grant one customer a goodwill appointment. If you specifically need more entitlement inside the purchased package, contact Rekaz support to establish the appropriate option; this procedure records separate free appointments.