If printing from Rekaz is not working, first use the available order print control to retry the print action. Rekaz currently shows Print on an order and Print Invoice in paid-order actions.

Steps

1. With the order details open, select Print to retry the order print action.

   The order print action is triggered from Rekaz.

2. For a paid order invoice, select Print Invoice from the order’s row actions.

   The invoice print action is triggered for the paid order.

Illustrated guide

Step 1: The Print button on an open order before starting the print action.

Step 2: The Print Invoice action for a paid order before starting the invoice print action.

Important notes

Rekaz opens the print request. Printer selection and paper size are handled by your browser or operating system.

Use a sample order when testing, and do not include sign-in details or other sensitive information in screenshots or support requests.

• If the print window does not open, review your browser’s pop-up permissions.

• Make sure the intended printer is connected and selected before printing.

• Check that the paper size in the browser or operating-system print settings matches the paper loaded in the printer.

Related questions

• Why does the print window not open in Rekaz?

• How do I test invoice printing in Rekaz?

• Why is Rekaz sending a print request but my printer is not printing?

• How do I check the paper size when printing from Rekaz?