Use Edit Subscription when the stored end date itself needs correction. Use Free extension instead when you intentionally want to add free time and preserve that meaning in the action history.

The current edit form keeps End Date disabled until Customize is enabled and finishes with Submit.

Steps

1. Select Subscriptions and locate the customer subscription.

   The subscription row is visible.

2. Select Actions in the subscription row.

   The Actions menu opens.

3. Select Edit Subscription.

   The Edit Subscription dialog opens.

4. Enable Customize beside End Date.

   The End Date control becomes available.

5. Select the new End Date and review Start Date and Branch.

   The requested end date is shown with the related subscription values.

6. Select Submit.

   The subscription end-date change is submitted.

Illustrated guide

Step 1: Locate the subscription to edit.

Step 2: Open the subscription Actions menu.

Step 3: Open Edit Subscription.

Step 4: Enable a custom subscription End Date.

Step 5: Choose and review the new subscription End Date.

Step 6: Submit the new subscription End Date.

Choose the appropriate method

If you need to add time without payment, use the free extension method instead. Choose the method that accurately reflects the action in the subscription record.

Before you save

Review the selected date and all displayed values before completing a final or financial action.

Related questions

• Where can I find the option to change a subscription end date in Rekaz?

• What are the steps to update a subscription end date in Rekaz?

• When should I use a free extension instead of changing the subscription end date in Rekaz?