# How do public articles work in Rekaz?

Source: https://help.rekaz.io/en/articles/9608350-how-do-public-articles-work-in-rekaz
Updated: 2026-08-19

  

If your goal is to manage the customer-facing website instead, Rekaz provides Website Options for website settings and appearance, and Domain Settings for the website URL.

  

# Steps

1.  In Settings, select Website Options to review the available customer-facing website settings.
    
    _The Website Options area for website settings and appearance opens._
    
2.  In Settings, select Domain Settings to review the website URL configuration.
    
    _The Domain Settings area opens, where Rekaz presents options for managing the website URL._
    

  

# Illustrated guide

**Step 1:** Select Website Options in Settings.

  

[![Select Website Options in Settings. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618216666/5a5ce8446e8c2ff66853af5001e6/xoqhp5.png?expires=1787961600&signature=c94e15d584d63fed55478507ca9c647dd483fa1a447e0390bd80715e22521a29&req=diYmHst%2Fm4dZX%2FMW3nq%2BgafN5mnOKunh90ZtLsk%2Fd93fRgXmvLNKpEUc%2Byb0%0ARAfhFMwGEx3X52pxBNzECoXxnD4%3D%0A)](https://files.catbox.moe/xoqhp5.png)

  

**Step 2:** Select Domain Settings in Settings.

  

[![Select Domain Settings in Settings. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618216708/9e9680abfa97503d75ef0ab968de/fi4lmh.png?expires=1787961600&signature=c9d19d47519c3c3d44661e0f961d4c614944d4b61b917f1b1f247ba590825433&req=diYmHst%2Fm4ZfUfMW3nq%2BgXk%2FhUehgxf2JxwQXGJt%2FFOuJyhnfhYkySTAqpTT%0AadzmKswJ6nGQEZmX4YW9NGaCBgI%3D%0A)](https://files.catbox.moe/fi4lmh.png)

  

# Build a searchable knowledge base

  

Public articles are visible in a Help Center only when they are included in a collection.

  

After creating articles, group them into collections and organise collections into topics that matter to customers. This helps people browse and find the information they need.

  

Add short collection descriptions to improve searchability and clarify the content included in each collection.

  

You can customise the Help Center for a brand or use multiple Help Centers for different products or brands.

  

# Use articles for AI support

  

Fin AI Agent can use Intercom Articles to hold conversations and provide AI Answers. Improving article quality can also improve automated resolution.

  

For a public article to be enabled for Fin, it must be published, belong to a collection, and be part of a live Help Center.

  

-   Use articles in Help Desk conversations.
    
-   Send articles in proactive support messages.
    
-   Keep article content accurate and well organised so customers and AI support tools can find it.
    

  

# Related questions

-   What are public articles in Rekaz?
    
-   How can customers find support articles in Rekaz?
    
-   What requirements must a public article meet before it can be used by an AI support agent?