# Rekaz Loyalty: Apple Wallet notification fields

Source: https://help.rekaz.io/en/articles/17060565-rekaz-loyalty-apple-wallet-notification-fields
Updated: 2026-09-22

Compose a notification for customers who added your loyalty pass to Apple Wallet. Review the recipient count, allowance and preview before sending.

**Marketing Tools → Loyalty Program → Apple Wallet notifications**

## Recipients

Read both the number of wallet passes and the number of customers. One customer can have more than one pass, so the figures can differ. The recipient display describes the audience; it is not a picker for selecting individual customers. Opening the page does not send a notification.

## This month / Cooldown

Check the remaining sends for the month and any waiting period before preparing a time-sensitive message. These are status displays, not values you can edit.

Sending may be unavailable after the allowance is used or while a waiting period is active. Use the figures and next-allowed time shown for your account, rather than assuming another account’s allowance applies.

## Message

Write the notification customers should receive, within the displayed limit of 200 characters. Lead with the useful information and check the character counter. Spaces alone are not a valid message.

The recipient display can include customers with different balances. Avoid wording that assumes every recipient has already earned a reward. Typing updates the preview but does not send anything.

## Live Preview

Read the message in the live preview to check that it makes sense at a glance. The card information is illustrative, and the preview is not a delivery confirmation.

  

![Wallet notification message and allowance](https://downloads.intercomcdn.com/i/o/aahcqj2g/2686706669/2a5c16e7c6e3d0f04d257039d7d7/y8ckyu.png)

  

_Wallet notification message and allowance_

## Send Notification

Select Send Notification only after reviewing the text and recipient counts. This begins sending the message; it is separate from writing or previewing it.

If the button is disabled, check for an empty message, no recipient passes, an unavailable loyalty program, an exhausted allowance or an active waiting period. Correct the message or use the status shown on the page to understand when sending is available.