# Customer actions in Rekaz: edit and block

Source: https://help.rekaz.io/en/articles/17060530-customer-actions-in-rekaz-edit-and-block
Updated: 2026-09-22

Use the Actions menu beside Details for the customer record itself. Other sections, such as reservations and orders, have their own row menus. Check which record the menu belongs to before choosing an action.

**Customers → open a customer**

## Actions → Edit

Edit opens the customer details form. Use it to correct the customer’s name, contact information, branches or other displayed fields. Review the loaded record before changing it, and use the detailed customer-form reference for the individual inputs.

Merge Customers opens a different workflow that combines records. It is not another way to edit a name.

  

![Actions for the customer record](https://downloads.intercomcdn.com/i/o/aahcqj2g/2686672761/86c7b7522f1a0d93714441973db1/b6lixm.png)

  

_Actions for the customer record_

## Block Customer

The confirmation explains that blocking prevents this customer from booking or making purchases. Use it only when that restriction is what you intend. A cancelled appointment or an incorrect phone number does not, by itself, call for blocking the entire customer.

Opening the confirmation does not apply the restriction. Read it before choosing the final Block Customer button.

  

![Read the restriction before confirming a block](https://downloads.intercomcdn.com/i/o/aahcqj2g/2686672757/a8e383299b3eb36caf4ce10a4318/f4wm50.png)

  

_Read the restriction before confirming a block_

## Block confirmation: Cancel

Cancel closes the confirmation without blocking the customer. Use it if you opened the action on the wrong record or intended to edit information instead.