# Why is my gift order invalid in Rekaz?

Source: https://help.rekaz.io/en/articles/16425435-why-is-my-gift-order-invalid-in-rekaz
Updated: 2026-08-19

In Rekaz, the the available interface shows that a service must be configured to allow customers to purchase it as a gift. Review the service’s gift setting when investigating an invalid gift order.

  

The current interface does not show the actions for reviewing a specific gift order’s status or payment, or for resending a gift link. Use the Gifts area and the service’s gift configuration as the safe, available path.

  

# Steps

1.  From the Rekaz sidebar, select Gifts.
    
    _The Gifts page opens._
    
2.  On the Gifts page, select Giftable Services.
    
    _The Giftable Services control is selected from the Gifts page._
    
3.  For the service related to the gift, review the Make this service giftable setting in its Gift Settings.
    
    _The setting explains that it allows customers to purchase the service as a gift for others._
    

  

# Illustrated guide

**Step 1:** Open the Gifts area in Rekaz.

  

[![Open the Gifts area in Rekaz.](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618237359/e50530735250aefd81921641488c/43vfh9.png?expires=1787961600&signature=254338a3f07cde878f1eb6bdd4f45f3c89a31780e54088ef89f3b70785781362&req=diYmHst9moJaUPMW3nq%2Bgcm8%2Fz4m0Ib2oIBzaC%2BzM93j2kmGGWXvDvte%2FodN%0AiKvVyUe7e%2Bf8TGbDKLPPwX5U6z8%3D%0A)](https://files.catbox.moe/43vfh9.png)

  

**Step 2:** View giftable services from the Gifts page.

  

[![View giftable services from the Gifts page. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618710149/c5dc8946e36b969a1c1b6adbdffc/lkuk8p.png?expires=1787961600&signature=0b8a18ca87a120cae8d0d7a97391a47c870116530d807281b94ae1e11bbc4956&req=diYmHs5%2FnYBbUPMW3nq%2BgQu43XFFKbrczINy7Udi8WbQJ90VgTGMzDN%2BxtHf%0A8cL2dNgpIhKLFi%2BIm9hNn6qa2R8%3D%0A)](https://files.catbox.moe/lkuk8p.png)

  

**Step 3:** Check whether the related service is configured as giftable.

  

[![Check whether the related service is configured as giftable. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618237426/e285700b9d8525e29e0232002724/8hjwrn.png?expires=1787961600&signature=4adef899de03947f1dda1c30ee1181b84759a55d43bc5cfbe3527308dfe21404&req=diYmHst9moVdX%2FMW3nq%2BgZ8mgA%2BQCf%2BnCpCBu2CnRLICHS6fgLT7QlqAI9Lg%0AcKomHhKZsvyXfex0RiTMZ0us6C0%3D%0A)](https://files.catbox.moe/8hjwrn.png)

  

# Important checks before taking action

  

Review the displayed name, status, amount or date before saving or taking any final action.

  

Only resend the link when the gift order is valid.

  

-   Gift Status
    
-   Date, amount, or linked service/value
    
-   Payment status
    

  

# Interface limitation

  

The current navigation path, exact control labels, and the resend-link control are not confirmed in the the available interface. Verify these details before publishing screenshots or highlighting controls.

  

# Related questions

-   How do I check why a gift order is invalid in Rekaz?
    
-   How do I review the payment status of a gift order in Rekaz?
    
-   How do I resend the link for a valid gift order in Rekaz?