# How do I check a package usage that was not deducted correctly in Rekaz?

Source: https://help.rekaz.io/en/articles/16425434-how-do-i-check-a-package-usage-that-was-not-deducted-correctly-in-rekaz
Updated: 2026-08-19

Use the package record to verify whether the usage count and remaining balance match the package limit before making any further change. Do not add another usage simply to make a balance look correct.

  

The current Rekaz interface does not show the Included in Package, Used Package, remaining-after-usage fields, or a dedicated correction or reversal action. It also does not provide a clear view here for checking an original booking’s completion status. The available package action is Add usage, which should only be used for a genuinely missing usage after you have completed the review.

  

# Steps

1.  On the Packages page, locate the relevant customer package before reviewing its usage information.
    
    _The Packages page is visible and provides the customer-package management context._
    
2.  Select View for the relevant package, then verify its Usages, remaining balance, and maximum limit for the applicable service.
    
    _The package details display the usage information and limits needed for comparison._
    
3.  Select Actions for the package.
    
    _The package action menu is displayed._
    
4.  Review the open menu and note that it includes Add usage. Do not select it solely to correct an apparent discrepancy, because the current UI does not show a reversal or correction action for an existing deduction.
    
    _Add usage is visible in the package action menu._
    

  

# Illustrated guide

**Step 1:** Locate the relevant customer package on the Packages page.

  

[![Locate the relevant customer package on the Packages page. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618874153/133d476e11128123069dfd268666/zedkqa.png?expires=1787961600&signature=881ddd46c86f6ebc52bf73445bc327bf51fd1199384d8c060e853646369fbfac&req=diYmHsF5mYBaWvMW3nq%2BgVmHp20Oo4Z87d4M%2BwideMw8CRXYyTdxZn8ZlSrz%0AeNcsCW4rYdIJ4GWQtv4KfkNRem8%3D%0A)](https://files.catbox.moe/zedkqa.png)

  

**Step 2:** Compare the package usage, remaining balance, and maximum limit.

  

[![Compare the package usage, remaining balance, and maximum limit. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618874195/dfa27eb87ccaf928b6c967b92bff/tcjdlg.png?expires=1787961600&signature=581f60cca7c24ed1b88ca052c75b047c7172c106bc29e83818c7985f72d26a04&req=diYmHsF5mYBWXPMW3nq%2BgWNUTqKf80EItaq32i92cXrrp4HmrqrhQQWPBeUH%0ANmd1WAuO%2Fe8DYJruxFZFiChdryY%3D%0A)](https://files.catbox.moe/tcjdlg.png)

  

**Step 3:** Open the package actions menu.

  

[![Open the package actions menu. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618874244/c2d8f1ac9d4ea8231567d925d82f/zedkqa.png?expires=1787961600&signature=04a1ea70dfa039b28856f4ce2caa0a187ec0913770c950c4b750a82b31169068&req=diYmHsF5mYNbXfMW3nq%2BgcpxvlWjQSegFE8csqz2bsSSoCN6ak9EvSthTzbi%0A%2BuG2YJF6spkan74uSe1sox4pxK8%3D%0A)](https://files.catbox.moe/zedkqa.png)

  

**Step 4:** Review the available package actions, including Add usage.

  

[![Review the available package actions, including Add usage. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618874275/47c45b057ebe9b3b9092db95d78f/tcjdlg.png?expires=1787961600&signature=3937d0b1b05056c2b962266c9acfca20d1a75225abcfc899e76306e3e0e5cb96&req=diYmHsF5mYNYXPMW3nq%2BgeN3myr4CzKZIrNVb%2BHmaX%2FbfMghSEZhE6VVxVAT%0AQogpgD75Lbv4uhkBc6hDonCaSwY%3D%0A)](https://files.catbox.moe/tcjdlg.png)

  

# Important warning

  

Do not record a second deduction before confirming whether the first booking was completed.

  

Compare the usage count before and after using the same account and the same service.

  

# Notes

  

The screenshots in the original guide correspond to their related steps and use highlighting to show the relevant information or action.

  

The examples use test data, and non-essential fields may be hidden.

  

# Related questions

-   Why was my package usage not deducted in Rekaz?
    
-   How can I check the remaining package balance after a booking in Rekaz?
    
-   How do I add a package usage instead of creating a general order in Rekaz?