# Why is my coupon code not working in Rekaz? Source: https://help.rekaz.io/en/articles/16425431-why-is-my-coupon-code-not-working-in-rekaz Updated: 2026-08-19 If a coupon code does not apply in Rekaz, test it from the order’s Edit Order screen. Enter the code exactly as provided, without extra spaces, and select Preview before saving changes. If the preview does not show a discount, check the code, its conditions, and its expiry date. You can also review coupon usage in the Coupons & Promotions Report. # Steps 1. From the signed-in Rekaz dashboard, select Orders in the sidebar. _The Orders list opens._ 2. Open the order where you want to test the coupon code. Order #5000047 is the safe test example shown here. _The selected order detail page opens._ 3. Select Actions. _The available order actions are displayed._ 4. Select Edit Order. _The Edit Order screen opens._ 5. Select Apply discount. _The discount and coupon controls are displayed._ 6. In the Enter coupon code field, enter the coupon code exactly as provided, without extra spaces. _The coupon code is entered in the field._ 7. Select Preview and check whether the discount appears before saving any changes. _A preview shows whether the coupon discount has been applied._ 8. If you need to check coupon usage, select Reports in the sidebar. _The Reports area opens._ 9. Open Coupons & Promotions Report. _The Coupons & Promotions Report opens._ 10. Select the Coupons tab to review usage details. _Coupon usage information is displayed._ # Illustrated guide **Step 1:** Open Orders in Rekaz. [![Open Orders in Rekaz.](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618873449/7564db79b90711a81e1aeb78b378/ybquf5.png?expires=1787961600&signature=528ffd77d73f759787562cfb210e9e70dd66d3b423dc58503b9542aee4f65944&req=diYmHsF5noVbUPMW3nq%2BgTiZc%2BykuqKlXvE%2BHmonvZDRyKCHkgpUZgj%2B7Pov%0A211Yvx2uCKJVgI2paApZeYwtDCY%3D%0A)](https://files.catbox.moe/ybquf5.png) **Step 2:** Open the relevant order; a test order is highlighted here. [![Open the relevant order; a test order is highlighted here. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618710001/aa89db22e69cabecc146a0f8d81f/0jqfx8.png?expires=1787961600&signature=66ae56019869a46f3954e12e9a4f2eb1893b7bbd50d57ce2d627c9637fcc1865&req=diYmHs5%2FnYFfWPMW3nq%2BgeTSAIkfZT9gBiVmOjf88fgOWnOhzxgnh0W%2BFrRZ%0AWwXalssx685mYaTepWe0aQFsU68%3D%0A)](https://files.catbox.moe/0jqfx8.png) **Step 3:** Open the order actions. [![Open the order actions. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618710045/f264063fc62c600daf142246e0b9/bvutc9.png?expires=1787961600&signature=8bebefc91868f21b8a86155691896f0f3f24904457421cf55075acbdb24de04d&req=diYmHs5%2FnYFbXPMW3nq%2BgUKdVGDs6cwkNy%2BD5sWJ8L231GJVBLT2u3F%2Ff7Qd%0AqDyPPB%2Fi0ecaWz5hnnGw%2BDANTP0%3D%0A)](https://files.catbox.moe/bvutc9.png) **Step 4:** Edit the order. [![Edit the order. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618710107/6ce3ea459a829b7be1aed082a386/6x81bk.png?expires=1787961600&signature=89fb91bf99ae434bd2bf8f62de0d503db339232f6583c0bc686fdf425cec8105&req=diYmHs5%2FnYBfXvMW3nq%2BgU%2FiClhZmT2%2B%2B6BddCT2v6JCuK302SCWKaWd17kR%0AAXDfW8gsV3g9DhYoQZvycqJy22g%3D%0A)](https://files.catbox.moe/6x81bk.png) **Step 5:** Open the discount controls. [![Open the discount controls. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618710160/78de3aeeef09f5156975900d279e/w4ajjl.png?expires=1787961600&signature=5c6f5a4c51c10ad01f3ba7fb00683431e7ce43b1cc20649d1050f89b7d9b917c&req=diYmHs5%2FnYBZWfMW3nq%2BgetRmwY4nNgzeOR2nVuHkCtp8bQL8fK2g8flYRUT%0As%2BWhG2AAR8i6I4NCM08Op4y3zJc%3D%0A)](https://files.catbox.moe/w4ajjl.png) **Step 6:** Enter the coupon code without extra spaces. [![Enter the coupon code without extra spaces. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618710215/291b1de9b674bcc0bed8b0593f83/f0zh97.png?expires=1787961600&signature=e697ed344f499b1743ed14500c90b5ae5d6ec46ae5c9c8d573031eee16600002&req=diYmHs5%2FnYNeXPMW3nq%2BgZw%2BlWSCI7Pg9ys%2BjoVR1acf1cjbABIn0BMASdvG%0AL3EvjVK%2FOnv8oYn%2FPvFyaF%2FXx0g%3D%0A)](https://files.catbox.moe/f0zh97.png) **Step 7:** Preview the coupon discount before saving. [![Preview the coupon discount before saving. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618710270/a4ab76009fe40d102cf08cd4371d/w4ajjl.png?expires=1787961600&signature=b2b9a181f5e23fe224415b553c2b9355a03b4129b045953aea6eb963781d7322&req=diYmHs5%2FnYNYWfMW3nq%2BgfOycvqMyOBdF9Otd9F34AiQ8b77A%2BL7FM2G4BWE%0ArJj%2BsRZNTLKjBIsUB9mFNezphpM%3D%0A)](https://files.catbox.moe/w4ajjl.png) **Step 8:** Open Reports to review coupon usage. [![Open Reports to review coupon usage. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618710345/b96bb23ab4c743ccdb2d6f2826d2/znlb40.png?expires=1787961600&signature=06f7f5ec3e47b27524b0653d8757633f15c786fac6ad9229ec463758451362ec&req=diYmHs5%2FnYJbXPMW3nq%2BgY3MuMhN4icmjP48mqsHJmIZE4ZKHl3mm3xbw3wa%0AK0kMoBG%2FE%2FN%2B2SynURqw2ZPQe9Y%3D%0A)](https://files.catbox.moe/znlb40.png) **Step 9:** Open the Coupons & Promotions Report. [![Open the Coupons & Promotions Report. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618873493/a9f0f48520d9617db3101f62eb93/gzbe4v.png?expires=1787961600&signature=0e136800537500fc6d02c9bcc7c1ccc0b4d4e7c85b3259c7839acc28c8db8068&req=diYmHsF5noVWWvMW3nq%2BgfS4b%2F75pDVA6ZqxmleslReOL8n9zF5sy4qPTkWd%0AmFj0o%2Fr5JmzoloztPwnblIHL71w%3D%0A)](https://files.catbox.moe/gzbe4v.png) **Step 10:** Review coupon usage in the Coupons tab. [![Review coupon usage in the Coupons tab. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618237503/754f59b4223397743db5fa22db40/yzzeot.png?expires=1787961600&signature=96bc8bb45640366bf6bc0f0678059322ea5c0e0d44e2b0a48e8ddee37cc7bd8d&req=diYmHst9moRfWvMW3nq%2BgY5ogwWlcXTCGEFlOQN9jGh4qRBO4p5hAtqTXC2F%0AYhsgTrMWUlsKHmti%2F3n8nOnxKus%3D%0A)](https://files.catbox.moe/yzzeot.png) # If the coupon still does not apply If Preview does not show a discount, check that the coupon code was entered exactly as provided, including no extra spaces. Also review the coupon’s conditions and expiry date before changing the order. - Copy the code exactly as provided. - Do not add spaces before or after the code. - Check the coupon’s conditions and expiry date. - Review usage in the Coupons & Promotions Report when needed. # Related questions - Why is my coupon not accepted in Rekaz? - Why is my discount code not applying in Rekaz? - Where can I test a promotional code in Rekaz?