# Why is my payment link not working in Rekaz? Source: https://help.rekaz.io/en/articles/16425423-why-is-my-payment-link-not-working-in-rekaz Updated: 2026-08-15 A payment link can fail because the order no longer has the expected balance, the account has not completed online-payment activation, or an old link was shared after the order changed. Always create the replacement link from the current order. Do not record a payment unless it was actually received. # Steps 1. Open Orders from the Rekaz navigation and select the order connected to the link. _The current order opens._ 2. Confirm that the order is still marked Pending Payment. _The order still requires payment._ 3. Verify Remaining Amount before creating another link. _The amount still due is confirmed from the current order._ 4. Open Transactions and check that no successful payment has already been recorded. _You avoid sending a new link for an amount that was already paid._ 5. If online payments are not active, open Rekaz Pay and select Account Verification when prompted. _The verified activation requirement is displayed instead of an unavailable payment record._ 6. Return to the order and select Copy Invoice Link. _The Payment link dialog opens for the current order._ 7. Choose Payment link when the customer should pay the full Remaining Amount. _The full-payment link option is selected._ 8. Select Copy link and share the new link through an approved customer channel. _The current full-payment link is copied._ 9. Choose Partial Payment only when you intend to request a specific amount below the Remaining Amount, then enter that amount and copy the generated link. _The customer receives a link for the intended partial amount rather than the full balance._ # Illustrated guide **Step 1:** Open the order connected to the payment link. [![Open the order connected to the payment link. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618872009/1ca0614a48d95b5c1734286be3f1/ybquf5.png?expires=1787961600&signature=065dbc8135507120add76266f5b14b04bccc76158d1f5071509795cbd4597ea1&req=diYmHsF5n4FfUPMW3nq%2Bga7vBNtdhUkDL7jPzz4R6otycnSlurbc%2FWWNdXrm%0AA3VnCgowMq7JIwgX0KaSltRFwrM%3D%0A)](https://files.catbox.moe/ybquf5.png) **Step 2:** Check the order payment status. [![Check the order payment status. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618872089/331191d6493b7d7c78e81fe57485/rcwgr2.png?expires=1787961600&signature=2c3fdb9c46123081d34ce106d2019de70c49e54ba3c56deccf121d3d82b29690&req=diYmHsF5n4FXUPMW3nq%2BgckQi2mYiNPQx6sRqnXgBlbskcrDmgbDOfDvLDf3%0AL3ZSlA%2FGVMuNyblZCSEA9f10vUU%3D%0A)](https://files.catbox.moe/rcwgr2.png) **Step 3:** Verify the current remaining balance. [![Verify the current remaining balance. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618872166/f04f290583944e4d344cdb6c1eaa/tfzlqh.png?expires=1787961600&signature=d52513c4f9ac1082bbb39d2192cded71766a59165b2f3123a556325ede0ddc7e&req=diYmHsF5n4BZX%2FMW3nq%2BgdYB4D0LTxEYgr2fhrFk4IhTrR1%2BATgR2phrcuxu%0AtICGZodg8LIZRhC%2BjQmWP2Br4Yk%3D%0A)](https://files.catbox.moe/tfzlqh.png) **Step 4:** Review the order transaction history. [![Review the order transaction history. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618237039/7af7a2754e8e10f9d111f12e9d66/hre2xc.png?expires=1787961600&signature=1fec03c46881442d71f79cdc925581641df6f208e9dd4509fbe4d669c72fdaa3&req=diYmHst9moFcUPMW3nq%2BgQJbbQGJL%2FujQOnVjK%2Byk5APSL2gm9L7pjEpR6iZ%0A9PcSJD1FyurlLlLUdOTJF0SpAI0%3D%0A)](https://files.catbox.moe/hre2xc.png) **Step 5:** Complete the Rekaz Pay account-verification requirement. [![Complete the Rekaz Pay account-verification requirement.](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618709878/a94e18c31b13ecc15a873363634f/ffn9rx.png?expires=1787961600&signature=c650340afff8546319d4b10a67f4faccdac1df79986bd3a585d91e651e60fa1f&req=diYmHs5%2BlIlYUfMW3nq%2Bgbcvdi15oHd0kgKwaPaZgxUhBRwfjSSJsyPqYVu4%0Am2KyIYejfdUJ8QO37NYtwhWnyxE%3D%0A)](https://files.catbox.moe/ffn9rx.png) **Step 6:** Open the current order's payment-link dialog. [![Open the current order's payment-link dialog. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618872230/50f030765f48911041e309aa88b2/67sx9z.png?expires=1787961600&signature=26483bed225f723c881fe2a6c21e7d5f92039f02412323c795496914a097b2bb&req=diYmHsF5n4NcWfMW3nq%2BgbXJIK57a%2FeI0tZacY7hwiFoL6RWinsZr%2BMWdtk5%0AmVhPj18E5Bgym6H3unP8KRoXZ70%3D%0A)](https://files.catbox.moe/67sx9z.png) **Step 7:** Choose a full payment link. [![Choose a full payment link. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618709923/b1b3b1d5a936b5d2a4106f29c98a/sbmme3.png?expires=1787961600&signature=6d5b9f366776ed325c42de207ba5175d7d034063594c67f25fe2dad1613e8cbf&req=diYmHs5%2BlIhdWvMW3nq%2BgYdP5Z%2Bu%2BUnzYcOScyeP6SKWTPC2P6AVATqwTEg3%0AH5x8%2FsVcB%2BwVhmSkMMxxqusCdpo%3D%0A)](https://files.catbox.moe/sbmme3.png) **Step 8:** Copy the current Rekaz payment link. [![Copy the current Rekaz payment link.](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618709974/6381b252165c96641a275da5af21/8y2ehs.png?expires=1787961600&signature=abe613043a797e7b244e7ddb4967ea3bec7f0b87f20407ec8eebb5a18c944ba6&req=diYmHs5%2BlIhYXfMW3nq%2BgST%2FjlTlf9Y0rk3K%2BFLdyeir8H26QIwk6iy14lyi%0A7SH5XqZz20wMwQbHzLd8eryZoRM%3D%0A)](https://files.catbox.moe/8y2ehs.png) **Step 9:** Use Partial Payment only for an amount-specific link. [![Use Partial Payment only for an amount-specific link. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618710030/f83e45ec6f6a360cd7e761356de5/v9xb2s.png?expires=1787961600&signature=2b0d257c7874e376a15f9f011019c22685a09adac21b63bf4433b60e6becf93e&req=diYmHs5%2FnYFcWfMW3nq%2Bgflz2UrkDrb1Ceg5gLWK8Ies0ydS2w5gTodb1yTN%0AqS6ILFC2gDppQa3Qg%2FnDL6U2Kfw%3D%0A)](https://files.catbox.moe/v9xb2s.png) # Important checks Test the copied link in a private browser window before sending it to the customer. Do not send an old payment link after the Remaining Amount has changed. - Confirm the order status and Remaining Amount first. - Review the available payment methods in Online Payments settings. - Copy the payment link again from the current order. - Use Partial Payment only for the intended partial amount. # Related questions - Why won’t my payment link open in Rekaz? - Why is my Rekaz payment link broken? - How do I get a new payment link in Rekaz? - When should I use Partial Payment in Rekaz?