# Why Isn’t My Reservation Confirmed, or Why Haven’t I Received a Confirmation Message in Rekaz?

Source: https://help.rekaz.io/en/articles/16425421-why-isnt-my-reservation-confirmed-or-why-havent-i-received-a-confirmation-message-in-rekaz
Updated: 2026-08-19

If a reservation is not confirmed, open the Reservations workflow and use the available confirmation dialog when it is displayed. In the available Pay Later dialog, Rekaz asks whether to add a discount before confirmation and provides a Confirm Reservation action.

  

The current interface does not show an confirmation-message troubleshooting flow, including message status, recipient settings, WhatsApp connection, message balance, or Resend. This means Rekaz cannot currently diagnose why a confirmation message was not received from the screens documented here.

  

# Steps

1.  From the Rekaz sidebar, select Reservations.
    
    _The Reservations workflow opens for managing calendar appointments._
    
2.  When the reservation confirmation dialog is displayed, review the question about adding a discount before confirmation.
    
    _You can decide whether a discount is needed before confirming the reservation._
    
3.  For the displayed Pay Later confirmation dialog, select Confirm Reservation.
    
    _The available reservation confirmation action is submitted._
    

  

# Illustrated guide

**Step 1:** The Reservations option in the Rekaz sidebar.

  

[![The Reservations option in the Rekaz sidebar.](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618871746/f4efcf1fa6173e020abb01f1d44f/ljy9sw.png?expires=1787961600&signature=44605808addc83f097368c7ab4a99c69905c2b6a7f95e46ab193109ac9195583&req=diYmHsF5nIZbX%2FMW3nq%2BgaQxaPH3ELKtsP5k2NfINSb6QiZNKwq5i9vAhnyW%0A4dmnHBwnYhUNzkmyNrN2Ddfw3R0%3D%0A)](https://files.catbox.moe/ljy9sw.png)

  

**Step 2:** The question shown before confirming a reservation.

  

[![The question shown before confirming a reservation. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618236859/8b509a7f0a4a5f0a6895f184e43d/xy9k7t.png?expires=1787961600&signature=5b1836b954ceee460de5808d45d24d662e4f4bb3171d09fcda759b1851469edd&req=diYmHst9m4laUPMW3nq%2BgdyR%2BGggqIePC3oKWRJoSTGptBFVP%2BY%2FoWm%2BuX0j%0AhmLgTx17tZ5zj2EEfwdNyPC9xGc%3D%0A)](https://files.catbox.moe/xy9k7t.png)

  

**Step 3:** The Pay Later dialog with the Confirm Reservation action.

  

[![The Pay Later dialog with the Confirm Reservation action. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618871801/51e034be7a5f45bde155ade73b62/zzbxbq.png?expires=1787961600&signature=345b29239831ad03693b84ad29f8d8aa46d7faa8bf8e7cffe76a163ef9796acf&req=diYmHsF5nIlfWPMW3nq%2BgboHjhVCmQFjVwR4Bp%2Fl7YInnQKi%2F0GGeGjMgasg%0AmjB%2BKLtUqGWsNrsHjALWB5MHE8g%3D%0A)](https://files.catbox.moe/zzbxbq.png)

  

# Additional checks and troubleshooting

  

If the reservation details and notification settings are correct, verify the WhatsApp connection for your Rekaz account and review the available message balance. A connection or balance issue should only be treated as the cause after you verify its current status in your account.

  

After using Resend, review the message status again instead of assuming that the confirmation message was delivered.

  

If you cannot locate the WhatsApp connection or message balance checks, the statuses are unclear, or the confirmation still does not arrive, contact Rekaz Support. Share only the minimum reservation details needed to investigate the issue; never share passwords, payment card data, customer-sensitive data, or API secrets.

  

-   Check the displayed customer name, Reservation Status, Amount, and Date before saving or taking a final action.
    
-   Confirm that the reservation confirmation notification is Enabled for the intended recipient.
    
-   Verify the WhatsApp connection and available message balance in your account.
    
-   Compare the Reservation Status with the message status before using Resend.
    

  

# Related questions

-   How do I check the reservation confirmation notification recipient in Rekaz?
    
-   Where can I review the Reservation Status before I resend a confirmation message in Rekaz?
    
-   Why should I compare a reservation status with its message status before resending in Rekaz?
    
-   How do I check whether my WhatsApp connection or message balance is affecting confirmation messages in Rekaz?