# Why is my reservation not showing in Rekaz?

Source: https://help.rekaz.io/en/articles/16425418-why-is-my-reservation-not-showing-in-rekaz
Updated: 2026-08-15

A reservation not appearing in the Calendar does not necessarily mean it was deleted. The Calendar may be showing a different week, Branch, or Service Provider.

  

First check the Calendar view and its Filter. If you still cannot find the reservation, review the reservation-creation path and do not create a duplicate until you have completed your search.

  

# Steps

1.  From Home, select \*\*Reservations\*\* in the sidebar to open the reservation Calendar.
    
    _The reservation Calendar opens._
    
2.  Open \*\*Filter\*\* and make sure the required Service Provider and Branch are not hidden.
    
    _The Calendar shows the selected Service Provider and Branch._
    
3.  Check that the displayed week includes the reservation date.
    
    _The Calendar is set to a week that includes the reservation date._
    
4.  If you still cannot find the reservation, return to \*\*Create Reservation\*\* and review the reservation-creation path. Check the Branch, Service Provider, date, Service, and Time Slot that should have been used. Do not submit another reservation until you have completed your search.
    
    _The Create Reservation workflow is displayed so you can review the intended reservation selections without creating a duplicate._
    

  

# Illustrated guide

**Step 1:** Open the reservation Calendar from the sidebar.

  

[![Open the reservation Calendar from the sidebar. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618871329/80738570144f0b59dbc0698d0933/o5n070.png?expires=1787961600&signature=14219b021256ecddc7b544d10a67fd5d462eceec61c6dca503e79b315ee02cbe&req=diYmHsF5nIJdUPMW3nq%2Bge6RQk37NGPzF6nxVgW35WsnOF326KlIdtl%2FAnaa%0AnrUuopP6fV3xgD8kp4TiftXPFjw%3D%0A)](https://files.catbox.moe/o5n070.png)

  

**Step 2:** Check that Filter is not hiding the required Service Provider or Branch.

  

[![Check that Filter is not hiding the required Service Provider or Branch. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618709780/76bf378150c5896cf0adba9a570d/5odia2.png?expires=1787961600&signature=ab3929394305361f292a84ee4a327976045e55a3c17dfd274cae0928c267e937&req=diYmHs5%2BlIZXWfMW3nq%2BgeDTuWJVFvj2O2YlxqFF%2BMPsTba0bii8nPKSJfMu%0ALogmt30%2Fo7DvMuucod1nQ5ici48%3D%0A)](https://files.catbox.moe/5odia2.png)

  

**Step 3:** Confirm that the displayed week includes the reservation date.

  

[![Confirm that the displayed week includes the reservation date. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618709866/ac0594c331928806627bca69e4b9/1zbeau.png?expires=1787961600&signature=d6c62cc0b368e2003ab99614a51f89409ab964c465af25dc1fada656b9480699&req=diYmHs5%2BlIlZX%2FMW3nq%2BgcQnMtGEebmwYr%2BAHoESn%2FJW92Lvp3Z50eWHEEY6%0ARSuohyEu0v2EMLYXymDZVu3Fn%2BQ%3D%0A)](https://files.catbox.moe/1zbeau.png)

  

**Step 4:** Review the Create Reservation workflow and verify the intended Service and Time Slot without submitting a duplicate.

  

[![Review the Create Reservation workflow and verify the intended Service and Time Slot without submitting a duplicate. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618709935/ff0f51f4b71cfe3867271d56d5c4/7ecbyh.png?expires=1787961600&signature=34237f921d8b3909db878d215e9cac81105d813fdaacbac8237d12c8a219a43a&req=diYmHs5%2BlIhcXPMW3nq%2BgRsLQhi6%2Bqk3JLCx3SKN71PRcCU9CynRaEg0iteY%0AiTH%2FqPUGmH8WtYtiqf6GmF8Wet4%3D%0A)](https://files.catbox.moe/7ecbyh.png)

  

# Important notes

  

Check the Branch, Service Provider, and date together, as any of these can affect what appears in the Calendar.

  

-   A missing reservation in the current view does not prove that it was deleted.
    
-   Confirm the intended Service and Time Slot when reviewing the reservation-creation path.
    
-   Do not create a duplicate reservation before confirming that the original reservation cannot be found.
    

  

# Related questions

-   My reservation is not showing in the Calendar in Rekaz.
    
-   Where did my customer's appointment go in Rekaz?
    
-   Why is an appointment not appearing in a Service Provider's schedule in Rekaz?