# How do I refund an online payment to a customer in Rekaz?

Source: https://help.rekaz.io/en/articles/16425244-how-do-i-refund-an-online-payment-to-a-customer-in-rekaz
Updated: 2026-08-20

To refund an online payment to a customer in Rekaz, open the relevant order and use Actions > Refund Invoice. You can process either a full refund or a partial refund, depending on the payment and amount you select.

  

Before processing the refund, review all details carefully. If the Rekaz interface has changed, confirm the visible button name before completing this financial action.

  

# Steps

1.  From the Home page, select Orders in the sidebar, then open the order you want to refund.
    
    _The selected order is open._
    
2.  Select Actions, then select Refund Invoice.
    
    _The refund screen opens._
    
3.  For a full refund, select the service, Refund Method, and refund reason.
    
    _The full-refund details are selected._
    
4.  For a partial refund, select Refund a specific payment, then choose the payment and enter the amount to return.
    
    _The specific-payment refund path opens._
    
5.  Review the refund details, then select Process Refund.
    
    _The refund is submitted for processing._
    

  

# Illustrated guide

**Step 1:** Open the order you want to refund from Orders.

  

[![Open the order you want to refund from Orders. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618839086/43b0d99e1739fdb3356886661d9a/ybquf5.png?expires=1787961600&signature=cb4670b65ed336ede95904b071f7dc417c1b65b1c906452d446de3def5c8375b&req=diYmHsF9lIFXX%2FMW3nq%2BgWWKsYy785squlXhaGQFRP7H7Yi8%2FWWsrsgN93n1%0A7YbVIX%2Bku7Lqij%2F5LrRCxnaR1gA%3D%0A)](https://files.catbox.moe/ybquf5.png)

  

**Step 2:** Open Refund Invoice from the order Actions menu.

  

[![Open Refund Invoice from the order Actions menu. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618230031/51a8f116392d164899e103918d99/o332i6.png?expires=1787961600&signature=3e888b97b85852e62bae48441ed438f3110980fa11cb8a689e00b6de644927b4&req=diYmHst9nYFcWPMW3nq%2BgZuJZyj2G2pMKq%2FnDkrYmpB%2Br%2BLzmR67CMyf9ojX%0ASeMpAHpJZPd5zHorEwPILRZIafY%3D%0A)](https://files.catbox.moe/o332i6.png)

  

**Step 3:** Select the service, Refund Method, and reason for a full refund.

  

[![Select the service, Refund Method, and reason for a full refund. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618706968/cad346508fc37aa7be176435c9db/7iipxu.png?expires=1787961600&signature=c201223077216bfbdce14b03b748c4e5dae692bd173edee2bfdffc5521c82ed5&req=diYmHs5%2Bm4hZUfMW3nq%2BgezS%2B3oyGpHdrMMSIzbqmiy1n8V4SumytvMC3DBI%0A0sCC%2B7TfUrSZUXOnuSuoZ2kRfos%3D%0A)](https://files.catbox.moe/7iipxu.png)

  

**Step 4:** Open the partial-refund payment path.

  

[![Open the partial-refund payment path. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618707032/893e0e43ab06ede5b0b4beb7e2db/rt6cqe.png?expires=1787961600&signature=a36c84ca60b9c17f523e3cd63cf3bf28235cc95c60241914675fa9755fd1e402&req=diYmHs5%2BmoFcW%2FMW3nq%2BgQuvEZk5uH6SJi%2Fnwoq6U2UDyUmHQM5Nu%2F9kfTKT%0Ard1UYK8L2tIu%2F39tbm1z6G6ajYE%3D%0A)](https://files.catbox.moe/rt6cqe.png)

  

**Step 5:** Review the details and process the refund.

  

[![Review the details and process the refund. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618707098/3670619b5b3654bc4de515acba76/hmdh5q.png?expires=1787961600&signature=ce658de4d213c47a2d61c1e1ba44200d3a5598e4543745d4426decd58e55b589&req=diYmHs5%2BmoFWUfMW3nq%2Bgfx%2BeJ8%2F1nsqsBWYYE9tacaJe3xI%2BDrM39Sw1WHo%0AwhNNJUJ%2B%2F%2BKFZU0icvbLEve9wsY%3D%0A)](https://files.catbox.moe/hmdh5q.png)

  

# Important notes

  

This uses the same documented refund flow as refunding an order amount to a customer.

  

If the Rekaz interface changes, check the visible button name before completing any financial or final action.

  

# Related questions

-   Where can I find the option to refund an online payment to a customer in Rekaz?
    
-   What are the correct steps to refund an online payment to a customer in Rekaz?
    
-   How do I process a full or partial order refund in Rekaz?