# How do I merge duplicate customer accounts in Rekaz?

Source: https://help.rekaz.io/en/articles/16425150-how-do-i-merge-duplicate-customer-accounts-in-rekaz
Updated: 2026-08-19

The current authenticated Rekaz customer-management interface shows Customers, Actions, and New Customer, but it does not show the Merge action or a merge-confirmation flow.

  

Use the steps below to check the available customer actions. Do not create a new customer account as an attempt to merge existing duplicate accounts; New Customer is a separate account-creation option.

  

# Steps

1.  Open the Customers page and verify that the customer-management heading is visible.
    
    _The Customers page shows the text “Customers Manage your customers, view their details, and track their activity.”_
    
2.  Select Actions to review the customer actions currently available.
    
    _The Actions menu opens for the Customers page._
    
3.  Verify that New Customer is a separate account-creation option, not a Merge command.
    
    _New Customer is visible alongside Actions, while no Merge action is shown in the current interface._
    

  

# Illustrated guide

**Step 1:** The current Customers page in Rekaz.

  

[![The current Customers page in Rekaz.](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618226414/24b08b6191d12539f5305cf811c9/siia86.png?expires=1787961600&signature=7886ca21c9e9bbf7e7627843ba7e3e8089b5936e3f1a2c1c4060437fd422e420&req=diYmHst8m4VeXfMW3nq%2Bgag7ixXxR8tlWS%2F0tZlS1IAUWV1VPBJBQ1RpUgG0%0AjZfxqrTx2lpQO7aWMzM%2BZweYZ08%3D%0A)](https://files.catbox.moe/siia86.png)

  

**Step 2:** Open the available customer actions.

  

[![Open the available customer actions. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618824032/00195f4205a63d888ed348badd9d/crvuf2.png?expires=1787961600&signature=1f1c428193b9aa7da2f6176ad274f1693ed53eeb67f6cef5fb571ac7fc253449&req=diYmHsF8mYFcW%2FMW3nq%2BgSAUN05jlvy2v2VjrjdNBSOAHn6syO4nNvJC%2F7dU%0AxKZIvDRyxNYXt%2FJ1KOif%2FOUbQYI%3D%0A)](https://files.catbox.moe/crvuf2.png)

  

**Step 3:** The current Customers page shows New Customer but no Merge option.

  

[![The current Customers page shows New Customer but no Merge option. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618824089/f9e0e654eb79531f1d32e48352c5/crvuf2.png?expires=1787961600&signature=b144d4da144f2c4254575e60f609503475c18d93d7a9589c59883d584b772713&req=diYmHsF8mYFXUPMW3nq%2BgbFkuYx7f9oeCUp09dlyFO%2F%2BTjEHtUIsGhBU3cRc%0AC0bkKKq2nUqKYxzsdi9k%2F0SQUnk%3D%0A)](https://files.catbox.moe/crvuf2.png)

  

# Important limitation

  

If the customer signed in through Your Website using their mobile number, you cannot edit that number directly in Rekaz. Create a new customer account with the correct number, then merge the accounts.

  

# Before you confirm the merge

  

Review both accounts carefully to make sure the correct account is kept as the primary account.

  

-   Check linked bookings.
    
-   Check linked orders.
    
-   Check linked subscriptions.
    
-   Review previous customer information that will be transferred.
    

  

# Interface note

  

The wording or position of an interface element may vary slightly if the Rekaz interface has changed since this guidance was published.

  

# Related questions

-   How do I fix a duplicate customer in Rekaz?
    
-   Can I merge two customer accounts in Rekaz?
    
-   Why can’t I edit a customer’s mobile number in Rekaz?
    
-   How do I move a customer’s bookings and subscriptions to the correct account in Rekaz?