# Why are no appointment times available in Rekaz? Source: https://help.rekaz.io/en/articles/16425095-why-are-no-appointment-times-available-in-rekaz Updated: 2026-08-20 In Rekaz, review the reservation schedule settings first: they control how far ahead customers can see slots, the permitted booking time around a start time, the number of reservations allowed in a slot, and any gap between slots. Then check the Beauty Expert’s availability for the requested day. The current interface does not show the checks for service-option provider links, option duration, or Reservation Calendar conflicts. Use the available reservation and Beauty Expert availability settings below to identify the available causes shown in the current interface. # Steps 1. Review how far ahead customers can view reservation slots. If the requested date is beyond this configured period, no times will be shown for that date. _The reservation setting explains the number of upcoming days for which customers can view available slots._ 2. Review the permitted reservation window before or after the start time. A requested time outside this window is not available. _The setting shows that reservations can be limited to a defined period before or after the start time._ 3. Check the reservation slot-capacity configuration. Once the allowed number of reservations in a time slot is reached, that slot may have no remaining availability. _The Customize Slots setting is visible and explains that it controls how many reservations can be made in the same time slot._ 4. Check whether a buffer is configured between consecutive reservation slots. A buffer creates a gap and can reduce the number of available appointment times. _The Customize Buffer Between Slots setting is visible and explains that it controls the gap between consecutive slots._ 5. Check whether the Beauty Expert has a holiday on the requested date. A holiday applies for the entire day, so no appointment times should be available for that day. _The holiday setting states that the holiday applies to the entire day._ 6. Review whether the requested day has a day-specific schedule override. An override can make that day’s availability different from the Beauty Expert’s usual schedule. _The schedule option shows that the day can be overridden without changing other days._ # Illustrated guide **Step 1:** Check the advance period for viewing available reservation slots. [![Check the advance period for viewing available reservation slots. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618700408/5247e1d06c34d698ad8393bdad06/6ejnab.png?expires=1787961600&signature=cdc621d2ff7ee8d99b631ba3dc45cf8d9da1c4203581303d5ccebcba20b417e4&req=diYmHs5%2BnYVfUfMW3nq%2Bgb8Ql8IoooL8m6IrV9hRLk9CHWkYxZUiNsFOwtMk%0AnZ%2BFcQs%2BKIoXo35BKHj6uojG7tk%3D%0A)](https://files.catbox.moe/6ejnab.png) **Step 2:** Check the allowed reservation window around the start time. [![Check the allowed reservation window around the start time. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618223699/2aecd458debe01b0670c68f703fa/9rw278.png?expires=1787961600&signature=6fb677401069599b22f7178e7bbd760078729cea12f9a1bdbb71fb91fc49850a&req=diYmHst8nodWUPMW3nq%2BgYXzw08%2Fys4%2FvMVwM3sLQJNFVWfgq%2FMCRGV2IM0G%0Aw9ePe%2FxbKYZWsTwIRzk%2BtjgFhcY%3D%0A)](https://files.catbox.moe/9rw278.png) **Step 3:** Check the number of reservations allowed in each time slot. [![Check the number of reservations allowed in each time slot. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618814586/8b6e5c9a8073eba894d9c4eea236/mwrb6e.png?expires=1787961600&signature=006da0cdc9e3842d7eaf5936105583ffd4c1356c1aaf036dc9e0703bc1268aec&req=diYmHsF%2FmYRXX%2FMW3nq%2BgYBtcQjlqDLsLqHPUOQX547Hzq1fcHP0RD9tolGI%0AgG%2B%2BekdX%2BJbxzF9l%2BuxZVSzN0%2Fc%3D%0A)](https://files.catbox.moe/mwrb6e.png) **Step 4:** Check whether a buffer reduces the available reservation slots. [![Check whether a buffer reduces the available reservation slots. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618814643/50dfad1dde1224ec1376383ab06d/e2abmi.png?expires=1787961600&signature=2800de270a141ada1c6593908de90e2bc9703f2344797ee235877c69bee2d17b&req=diYmHsF%2FmYdbWvMW3nq%2BgQuyUxF23qE7ODZ3TjmAO6aSon5C9kxnH2ex%2F%2FuS%0ALJuKdC%2FkFU7%2B0auQ3LSXKO7x0g4%3D%0A)](https://files.catbox.moe/e2abmi.png) **Step 5:** Confirm whether the requested date is a full-day holiday. [![Confirm whether the requested date is a full-day holiday. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618814688/831ac2507ae45eced5698be20a5d/zo1pm8.png?expires=1787961600&signature=a1ad2dbce0887ceb43aca5e1b89cb0ccf42efedc1a5bba618018abfc42f6c1ea&req=diYmHsF%2FmYdXUfMW3nq%2BgWVmd6zVrsjcDjeILEP%2B8tQLhCsRg%2FEqyqb8XJdv%0AMXcKeyKW5E37bOGN4mUkVn0okgU%3D%0A)](https://files.catbox.moe/zo1pm8.png) **Step 6:** Check for a schedule override on the requested day. [![Check for a schedule override on the requested day. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618223841/6098892aa0c5a7de8d8a84a3e6e8/q9ghu5.png?expires=1787961600&signature=b65a3562c37e8e0023b1859c43a2a5664f9e079e11541a1c6709714c8eebd12e&req=diYmHst8nolbWPMW3nq%2BgZCpaUh5GUOKPLC5r1Tiv2Ro3TLztf2XhElsgsnE%0A%2BWwHr4rfRWp4N5K0%2B6ckP%2FE4%2Ba4%3D%0A)](https://files.catbox.moe/q9ghu5.png) # Important notes Start with the exact service and option the customer wants to book. Different options can have different durations and assigned Service Providers. If you update a setting, save it and then check the same date again in the Reservations Calendar. # Related questions - Why is the booking schedule empty in Rekaz? - Why are no appointment times showing in Rekaz? - The service is available, but has no appointment times. What should I check in Rekaz?