# How do I temporarily pause subscriptions or packages for multiple customers in Rekaz? Source: https://help.rekaz.io/en/articles/15067880-how-do-i-temporarily-pause-subscriptions-or-packages-for-multiple-customers-in-rekaz Updated: 2026-05-12 Use the bulk Quick Action on Subscriptions or Packages to pause selected active records together. The current menu uses the label Pause Subscription on both lists; the package confirmation is titled Pause selected packages. Only active records can be paused. Set the pause dates carefully and choose whether the pause counts toward the customer's allowance. # Steps 1. Open Subscriptions or Packages, depending on the records you need to pause. _The selected customer-record list opens._ 2. Select the checkbox for every active subscription or package to pause. _The selected rows are checked and Quick Action is enabled._ 3. Select Quick Action. _The bulk-action menu opens._ 4. Select Pause Subscription. On the Packages list, this opens Pause selected packages. _The pause dialog opens for the active selected records._ 5. Set Paused date. _The date when the pause begins is selected._ 6. Optional: set Resume date when the records should resume automatically. _The automatic resume date is selected or remains empty._ 7. Enter Reason for pausing. _The operational reason is recorded with the pause._ 8. Choose Counts toward allowance or Doesn't count toward allowance. _The customer's pause allowance follows the selected rule._ 9. Review the selected records and dates, then select Submit. _The selected active records are submitted for pausing._ 10. To resume paused records later, select them, open Quick Action, choose Resume Subscription, and confirm Resume Subscription. _Only selected paused records are resumed after confirmation._ # Illustrated guide **Step 1:** Open the Subscriptions or Packages list. [![Open the Subscriptions or Packages list. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618694914/79318ed0b653c041d4a62840c909/b4nnow.png?expires=1787961600&signature=5b7ad150f1882a64e2cf89134b4b7ac4c19a78d316f054d6a6990bebfdd3349b&req=diYmHs93mYheXfMW3nq%2BgX31xDIzAAiNCYiv%2BmuviNXnSqgUd4oUWDnLZvnK%0AjJdre%2FVIJ9ACTF1iMyGJMp08wU4%3D%0A)](https://files.catbox.moe/b4nnow.png) **Step 2:** Select the active records to pause. [![Select the active records to pause. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618694981/458aa083225e8fe5bedfed0ed5dd/3agj27.png?expires=1787961600&signature=30c15d465578d1217e8216b579433142bd41145c006e7f01d8b99f9712911594&req=diYmHs93mYhXWPMW3nq%2BgTh%2Fu3TdasZiats3RuZRpUu%2BFeSU268bS9X7jf94%0AGi4tqzFi%2Bx0WxiJaph1Q%2BDIBpRg%3D%0A)](https://files.catbox.moe/3agj27.png) **Step 3:** Open Quick Action for the selected records. [![Open Quick Action for the selected records. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618695027/8284768abdc0b5007d31bc163491/dzunj7.png?expires=1787961600&signature=7c1ad7cfeff4c90e6c44336db0a2d614bd90664dc0d73864dd95a72a5e7f9f90&req=diYmHs93mIFdXvMW3nq%2BgeAgQRXaCwZcWF92qLuEhVXRYcdmDCJP0q22t7tr%0A1EHU5cZgGjScEOaL3z3E%2FQWjt8Q%3D%0A)](https://files.catbox.moe/dzunj7.png) **Step 4:** Start pausing the selected subscriptions or packages. [![Start pausing the selected subscriptions or packages. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618695070/406edc4e6bb68c5d4d9a641ab102/y0uhqt.png?expires=1787961600&signature=bb09724755230d46c052926ef181149b4ce918082172f310e79c9c9e013f76c2&req=diYmHs93mIFYWfMW3nq%2BgUr9oiFxJRJh0aqzMoAhYTF8lTbVgV3NMxhUq2W9%0A6qQerC0hhp1Qjhjtxa5ft%2FANUmo%3D%0A)](https://files.catbox.moe/y0uhqt.png) **Step 5:** Set the bulk Paused date. [![Set the bulk Paused date. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618695098/1989b605bc3a0625df2f8aae98af/z6mvz9.png?expires=1787961600&signature=8959c7cf0b6398313ec34647e50d738104ae2e99cfd3d01717747f2832332d56&req=diYmHs93mIFWUfMW3nq%2BgXc72uUCLcjfAvzqE9n9%2FEfyyKRo44UTWKzwMu9y%0Ay0dzurc2P9tePdQjZznz0WbvXBE%3D%0A)](https://files.catbox.moe/z6mvz9.png) **Step 6:** Set an optional Resume date. [![Set an optional Resume date. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618695143/610c1fea1c0ad58e160196137854/eim8wp.png?expires=1787961600&signature=bc4322e812a78f3637b57996408d7b2e08ee3c9761f43adf96747827a156d40e&req=diYmHs93mIBbWvMW3nq%2BgbkGa973pLwqAwMfLsnE6Hk0DHT6y0tsHg510XO%2B%0AKKCo8NWH2pck2geikqBAXBuPOSI%3D%0A)](https://files.catbox.moe/eim8wp.png) **Step 7:** Enter the reason for pausing the selected records. [![Enter the reason for pausing the selected records. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618695189/c8fd8d1babf51b1b65a9a4f7961b/1sgbmx.png?expires=1787961600&signature=35b73127ba7e8c9cdec488c8d7fdaafc616f1b4a14e395c7bb3c0cf2e326ae1f&req=diYmHs93mIBXUPMW3nq%2BgWtag%2FPaaryZlav7u%2FHY0443Z57jM6mjw%2FVEaHO6%0A0C54oIkFNhMqL7T6Rl01rj3ILyM%3D%0A)](https://files.catbox.moe/1sgbmx.png) **Step 8:** Choose how the pause affects the customer's allowance. [![Choose how the pause affects the customer's allowance. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618695240/c258cd1d38706e2d6ae6e5024554/lagnjv.png?expires=1787961600&signature=eb8ff2d9198e580a12af773b63ee37754eaa654318f0b1db9585f9282d67aeac&req=diYmHs93mINbWfMW3nq%2Bgct2Dh8OX6EvTXb21hO0F3YyjjIzBT%2FUKDBFcSOA%0ADHFv5ggPVcW%2FugMg9n8WPDjOM9Y%3D%0A)](https://files.catbox.moe/lagnjv.png) **Step 9:** Submit the bulk pause. [![Submit the bulk pause. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618695278/7c150541b7255f3b8832c2089676/yz54eu.png?expires=1787961600&signature=6507b608bc14bc50d3a0314b1a7ed871ae6124e1146061a988b88fdddcf1136e&req=diYmHs93mINYUfMW3nq%2BgfDcHHcWc22vpcIl1fdSE32DwqEuC7qEp%2B56vr1S%0AgH14HVDBkofFqTU9ixVToSs54PM%3D%0A)](https://files.catbox.moe/yz54eu.png) **Step 10:** Resume selected paused records. [![Resume selected paused records. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618695322/38ccc0e2114579883f6d472d3ce4/o2tozt.png?expires=1787961600&signature=c465d703baa76ef59b1920030c4e0d52dc07d85f55982d5a806e988963a839f8&req=diYmHs93mIJdW%2FMW3nq%2BgajYQikEEMJAQqp0ILAuhGWJ0gPjGwXsNzMq0SIr%0AyJir1yXconhN3jQhhevB9%2F0cMuM%3D%0A)](https://files.catbox.moe/o2tozt.png) # What happens when you pause in bulk The temporary pause applies to the customers you selected. Set both the pause start date and Resume Date, and record a reason before saving. # Related questions - How do I pause a subscription for a customer in Rekaz? - How do I temporarily stop a package for multiple customers in Rekaz? - How do I resume a paused subscription or package in Rekaz?