# How do I enable and manage customer reviews in Rekaz? Source: https://help.rekaz.io/en/articles/14726439-how-do-i-enable-and-manage-customer-reviews-in-rekaz Updated: 2026-08-19 Rekaz Customer Reviews lets you allow customers to rate their experience, anonymize reviewer names in public reviews, and automatically send a WhatsApp rating request after an experience. # Steps 1. On the Customer Reviews page, verify that you are in the customer-review area. _The Customer Reviews heading is visible._ 2. In the settings panel, verify that Review Settings is open before changing review options. _The Review Settings heading is visible._ 3. Turn on the Enable Reviews switch to allow customers to rate their experience. _Customer reviews are enabled._ 4. Review the automatic-approval description to confirm that it applies to reviews at or above a rating. _The automatic-approval rule is described as applying to reviews with a rating equal to or above a threshold._ 5. Turn on Anonymize Reviewer Names if public reviews should show customer initials instead of full names. _Public reviewer names are set to display as initials rather than full names._ 6. Turn on WhatsApp Rating Request to automatically send a WhatsApp rating request after a customer’s experience. _WhatsApp rating requests are enabled._ 7. Select Reviews to open the customer-review list. _The Reviews list is displayed._ 8. Select Review for the review you want to inspect. _The selected review’s action context is displayed._ # Illustrated guide **Step 1:** The Customer Reviews page in Rekaz. [![The Customer Reviews page in Rekaz.](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618694135/620d0e689ab80d5e3814a2183362/9z8dh5.png?expires=1787961600&signature=47daf82520cba82bd394dbe9f4fe02eb6ce5734e3ef469c8284c088c4a05565c&req=diYmHs93mYBcXPMW3nq%2BgV4OnMw7OA%2F4k92oK5pV8L%2B5YgGMizIaDjY2kmBe%0AmV%2BhI%2FLJe7rRiW6qKnB%2BW9AGWHU%3D%0A)](https://files.catbox.moe/9z8dh5.png) **Step 2:** The Review Settings panel for customer reviews. [![The Review Settings panel for customer reviews. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618787994/00d6ddd3a2583a1bc7e051a075a8/of30i2.png?expires=1787961600&signature=9ba902e9f492a876b0a5e1d60cbe32f222e9e2cc28fe9baae771a13270547c69&req=diYmHs52mohWXfMW3nq%2BgUcVzWDdw6q2UCSTkjdds7u6frkrumZW9vs899gy%0A1haQl3XCMNEVelM1tWGepea8kqc%3D%0A)](https://files.catbox.moe/of30i2.png) **Step 3:** The Enable Reviews switch in Review Settings. [![The Enable Reviews switch in Review Settings. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618788048/3c695ed9e229a0e04a86cdbd3b45/rh04da.png?expires=1787961600&signature=cff3b211e92b9e0f91dfb73bb27c796f60f1aaffe114445b90919dc6d0379f1e&req=diYmHs52lYFbUfMW3nq%2Bgcrupk6H3FZCLOkYdOH9gmpOZS0m8FGUzxd6crcc%0AwCPy2Cq8NMWF6a%2FC4d9D15MRe9Q%3D%0A)](https://files.catbox.moe/rh04da.png) **Step 4:** The automatic-approval description in Review Settings. [![The automatic-approval description in Review Settings. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618788090/48e42dd4dba22e38921239aa1ff4/38dsll.png?expires=1787961600&signature=f92ad35291885b8ae46b283dacac2399fc86f1541b59477c365be32761ed4fa3&req=diYmHs52lYFWWfMW3nq%2BgW8LYDl7KoP6puoWzV0cTtDSPMO5ufK248t3aw3c%0AuT0mplhvVx%2FZ%2FhBSEbuBXfZL9NE%3D%0A)](https://files.catbox.moe/38dsll.png) **Step 5:** The Anonymize Reviewer Names switch in Review Settings. [![The Anonymize Reviewer Names switch in Review Settings. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618218194/90af2f4ac74ebca9dd1832633395/tksunw.png?expires=1787961600&signature=30e56492272b524c51f87db6049c8ac6886b6289e03e761b6e54177d31095cdb&req=diYmHst%2FlYBWXfMW3nq%2BgbsoX6UwXluJEpouMI%2BobpqfBcfflXoT%2FyW%2BnCi3%0AnpKseaF7ZL8v8cyWg7f6S7pZeg0%3D%0A)](https://files.catbox.moe/tksunw.png) **Step 6:** The WhatsApp Rating Request switch in Review Settings. [![The WhatsApp Rating Request switch in Review Settings. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618788131/782c1ebbe092f709811b75dc3710/erti8d.png?expires=1787961600&signature=c6700e702ec541b80056afb287a7766fcfd994bb9547a26fdf43e80d98656faa&req=diYmHs52lYBcWPMW3nq%2BgRks5m554hllihnOfbWYTDh774G7ShzdBl1mUepc%0AML68CuTflg0F%2Bgaoqlae4%2BGVQKc%3D%0A)](https://files.catbox.moe/erti8d.png) **Step 7:** The Reviews button in Customer Reviews. [![The Reviews button in Customer Reviews. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618788177/18f4232cc0a591fe2916f286635f/knnwi5.png?expires=1787961600&signature=b556de3f88cfce285e59b13b3e8751b267e1767ca878a85f7ba24d55b450bbbf&req=diYmHs52lYBYXvMW3nq%2BgbUvM1owwBZSUm7dh538E19Gj%2FaNQfVhJmD5CbIm%0AeBaW6q5fE02DIUC2emF4ARsMrGs%3D%0A)](https://files.catbox.moe/knnwi5.png) **Step 8:** The Review control for a customer review. [![The Review control for a customer review. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618788223/28473c34e9092474590669dc4131/knnwi5.png?expires=1787961600&signature=0166875a1fbce60ce03c34d8cdf4f04fc3950d6bf6d5b5bf2b3f8b4157df7a9a&req=diYmHs52lYNdWvMW3nq%2BgWhN910A44DPcpHmTBOURCvkGR9i0kM9ZZbTaARX%0ApSE4HuJatUK%2FV1c%2FoeyT65bQ7NA%3D%0A)](https://files.catbox.moe/knnwi5.png) # How automatic review display works Auto-Approval lets you choose the minimum number of stars a review must have before it is displayed automatically. For example, you can configure reviews with fewer than 4 stars not to display automatically. # Where reviews appear Rekaz has three review types. Their display location is determined automatically by the review type and cannot be changed. - Service reviews appear only on the page for their related service. - Service Provider reviews appear only when that Service Provider is selected. - General reviews appear only on the Website. # Google Reviews For more information about Google Reviews, use the Rekaz Learn More page: https://platform.rekaz.io/CustomerReviews/Google/LearnMore # Related questions - How do I enable customer reviews in Rekaz? - How do I hide or show a customer review in Rekaz? - How do I reply to a customer review in Rekaz? - How do I set a minimum star rating for automatically displayed reviews in Rekaz? - Where do service, Service Provider, and general reviews appear in Rekaz?