# How do I refund an invoice in Rekaz?

Source: https://help.rekaz.io/en/articles/14619218-how-do-i-refund-an-invoice-in-rekaz
Updated: 2026-08-19

To refund an invoice in Rekaz, open the relevant paid order and select Refund Invoice. Choose the services to refund, set the refund method, select a reason, and submit the refund.

  

You can also select Refund a specific payment.

  

# Steps

1.  In the relevant paid order, select Refund Invoice.
    
    _The Refund Invoice form opens._
    
2.  Under Select services to refund, choose the service or services to include in the refund.
    
    _The refund form remains open with the service-selection section visible._
    
3.  Select Refund Method and choose the method for the refund.
    
    _A refund method is set on the refund form._
    
4.  Select Select a refund reason and choose the reason for the refund.
    
    _A refund reason is set on the refund form._
    
5.  Select Process Refund to submit the refund.
    
    _The selected refund is submitted._
    
6.  Select Refunds to review the order’s refund records.
    
    _The Refunds section for the order opens._
    

  

# Illustrated guide

**Step 1:** Select Refund Invoice from the paid order.

  

[![Select Refund Invoice from the paid order. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618786106/8811eaff6673a27c4f3f935c23fa/t4eqb7.png?expires=1787961600&signature=b5a1a9ba6de47fe71d103fc028958a2b68f83589e1f63915f44ed13d0139c725&req=diYmHs52m4BfX%2FMW3nq%2BgVrWyBeKUFvEdBj29PA4vzr5mHFIXSxxGX%2F8TKae%0As8%2FNoC8WW1pPYu75MKVIqPnEKU0%3D%0A)](https://files.catbox.moe/t4eqb7.png)

  

**Step 2:** Choose services in the Select services to refund section.

  

[![Choose services in the Select services to refund section. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618693880/5a406999f02a3e1101af40080e3a/dswwuu.png?expires=1787961600&signature=ad19a3b043f7734e2a0bcd7c895f624bfcf7aacbc7e68120521e283547b9197f&req=diYmHs93nolXWfMW3nq%2BgXgO4BcBDJgQGHq%2BL06PID15H41KHVttl%2B3gXRPR%0AiBnj%2FHQh7IlLYcokRF4c3F3m3Gk%3D%0A)](https://files.catbox.moe/dswwuu.png)

  

**Step 3:** Set the Refund Method for the refund.

  

[![Set the Refund Method for the refund. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618693937/f3fe9cfc944955f5dd37e50dfaa2/7iipxu.png?expires=1787961600&signature=36cc10639bb85f861592046cc8c1930e34ad61242775cfaebca1a7b3957ac92f&req=diYmHs93nohcXvMW3nq%2BgQpq6e8fScP8INzNXrkyQhuCJySjjvcF5i8kETje%0A6f4EJayqK6HbhF8ND13wOcJ6Jw8%3D%0A)](https://files.catbox.moe/7iipxu.png)

  

**Step 4:** Choose a reason before processing the refund.

  

[![Choose a reason before processing the refund. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618693993/b5966e666f7f40423f7db50d0587/k3v9dg.png?expires=1787961600&signature=01a94459e2b9d3acdf93d1844dbaae79c7f735b327cecba7f4ae04296ed959f8&req=diYmHs93nohWWvMW3nq%2BgeT2OZv4qKSbxRvpGhNgGYMcno1nPJxGC4iBRGbh%0AHK%2F8NE2hlX1pS2WBAFbGq%2FQi4l8%3D%0A)](https://files.catbox.moe/k3v9dg.png)

  

**Step 5:** Submit the refund with Process Refund.

  

[![Submit the refund with Process Refund. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618694058/8d48b53edfafc5e3298ba05a00a9/hmdh5q.png?expires=1787961600&signature=ea5a287a80fea7a87f9f703bbcad4d32f06f78424ed0a1a8647b05bd6c0eacf2&req=diYmHs93mYFaUfMW3nq%2BgU%2Bb74mUAtyJtUZGV%2FyZxmvyuNl3w9yu2Db5qyef%0AcX0o82QIK37IyQ6Au1Aq1v%2B4r7Q%3D%0A)](https://files.catbox.moe/hmdh5q.png)

  

**Step 6:** Open the order’s Refunds section to review refund records.

  

[![Open the order’s Refunds section to review refund records. in Rekaz](https://rekaz-794204f202e4.intercom-attachments-1.com/i/o/aahcqj2g/2618786174/d67f68da522a40ff6f6588cd9877/bptq97.png?expires=1787961600&signature=3202ef0d10995820475bebb56393ed6bd7ffd007ade0bc77023b6309288b5c88&req=diYmHs52m4BYXfMW3nq%2BgdFtJI22609sAcbheJjsEtj0nuxWzUXf4FImxEUC%0Ahj1Q4SLoVpQUCqLomPI3FP75zDM%3D%0A)](https://files.catbox.moe/bptq97.png)

  

# Important refund notes

  

For Online Payments, the refund is processed through the bank. It can take from 1 to 14 days, depending on the payment provider.

  

Make sure that your account has sufficient balance before processing an online-payment refund. You can check the balance in Online Payments.

  

For Bank transfer or Cash payments, the merchant returns the amount directly to the customer.

  

# Related questions

-   How do I process a partial refund in Rekaz?
    
-   How do I refund a specific payment in Rekaz?
    
-   How long does an online-payment refund take in Rekaz?
    
-   Why do I need sufficient balance to refund an online payment in Rekaz?